Legal

Privacy Policy

How SimpleShift Technology collects, uses and protects your information on this website and in SIMBMS, SIMEA and SIMPEP.

Last updated: October 3, 2026

This Privacy Policy describes how SimpleShift Technology ("we", "us" or "our") collects, uses and protects your information when you use any of the following (together, the "Services"):

  • This website and its customer portal;
  • SIMBMS, our business management platform, and its WooCommerce integration;
  • SIMEA, our enterprise architecture platform;
  • SIMPEP, our Primary Exit Profile learning platform for children in grades 4 to 6.

1. Information we collect

All Services

  • Account information: name, email address and password (stored hashed) when you register or when an account is created for you.
  • Payment information: subscription, enrolment and renewal payments are processed by WiPay. We do not store full card numbers; only transaction references and status are kept.
  • Usage data: browser type, IP address, pages visited and session times, collected automatically for security and performance.
  • Cookies and sessions: authentication cookies and session tokens that keep you securely signed in, and security cookies that protect forms. We do not use advertising or tracking cookies on this website.

This website

  • Contact form: your name, email address and the details you choose to give us (phone, company, product of interest and your message), with your IP address to protect the form against abuse.
  • Customer portal: your name, email address, the company you belong to, sign-in history and security settings.

SIMBMS and SIMEA

  • Organisation data: business name, address and the configuration settings you provide.
  • Business records: the data you enter, such as sales, invoices, bookkeeping, payroll and HR records and inventory (SIMBMS), or architecture, project and ticket records (SIMEA).

SIMPEP

  • Parent or guardian account: name, email address, phone number and password (stored hashed) when you enrol.
  • Children's learning profiles: each child's name, grade level and chosen avatar, and the learning progress they generate (XP, levels, streaks, chapter scores and badges). This information is provided and managed by the responsible parent or guardian.
  • Feedback and ratings: reviews and star ratings you choose to submit about the app.

2. How we use your information

  • To provide, operate and improve the Services, including each child's learning experience in SIMPEP.
  • To process subscription, enrolment and renewal payments and send billing-related messages.
  • To authenticate users and keep accounts secure.
  • To respond to support requests and enquiries sent through our Contact or Support forms.
  • To show SIMPEP parent feedback and ratings, only after our team has reviewed and approved them.
  • To send service announcements, updates or security notices when necessary.
  • To comply with legal obligations.

We do not sell, rent or share your personal data, or your children's, with third parties for marketing.

For the data our customers put into SIMBMS, SIMEA and SIMPEP, SimpleShift Technology acts as the data processor and the customer is the data controller. We process that data only on the customer's instructions, to provide the Services to them.

3. Third-party services

  • WiPay processes payments for paid plans, enrolments and renewals. WiPay's own privacy policy governs the data shared with it during payment.
  • WooCommerce: if you connect a WooCommerce store to SIMBMS, SIMBMS exchanges product, stock, order and customer details with that store. Data held on your WordPress site is governed by that site's own privacy policy.
  • Hosting: our servers are hosted in data centres in Los Angeles, Las Vegas, Denver and Chicago (United States) and Amsterdam (Netherlands), and data is stored and processed in secured environments in those locations.

4. Data retention

We keep your account and business data, and your children's learning data, for as long as your account is active or as needed to provide the Services. If you close your account, we delete or anonymise the associated personal data within 90 days, unless the law requires us to keep it longer. Contact form enquiries are kept only as long as needed to deal with them.

5. Data security

We use industry-standard measures including HTTPS encryption, secure authentication tokens, hashed passwords, access controls and, where available, two-factor authentication to protect your data. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your information.

6. Your rights

In line with the Jamaica Data Protection Act, 2020, as the account holder you have the right to:

  • access the personal data we hold about you (and, for SIMPEP, about your children);
  • ask us to correct inaccurate data;
  • add, edit or remove a child's SIMPEP profile at any time from your dashboard;
  • ask us to delete your account and its associated data;
  • withdraw consent for non-essential messages at any time.

To exercise these rights, contact us using the details in section 9.

7. Children's privacy

This website, SIMBMS and SIMEA are not directed to anyone under 18, and we do not knowingly collect personal information from minors through them.

SIMPEP is an educational platform for primary-school children (typically grades 4 to 6). SIMPEP accounts may only be created and managed by a parent or legal guardian who is at least 18; children do not create or control their own accounts. The learning profiles and progress data associated with a child are provided and controlled by the responsible parent or guardian, who may review, edit or delete them at any time from the account dashboard. We collect only the information needed to deliver each child's learning experience and never ask for more personal detail about a child than that purpose needs.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will tell you about significant changes by posting the new policy on this page with an updated date. Continued use of the Services after changes means you accept them.

9. Contact us

For privacy questions or requests, use our Contact page, email support@simplemanagehub.com, or, for SIMPEP, use the Support option in your account dashboard. Our address is Shop 20 Hillside Plaza, Portmore.